Support

The initial order must include the purchase of a one year support contract covering 12 1/2 hours of email and toll free telephone support and all released updates and upgrades. An additional 60 days of free support will be added to the initial support contract.

Prepaid Yearly Support

The support plan is your best value for keeping your software current. It includes software updates and upgrades downloaded from the internet and up to 12½ hours of per incident support. These prepaid support hours expire if unused at the end of the plan term.

Prepaid Yearly Support Plan

	50 Units/Members, No Network - $295 50 Units/Members, Network - $295
	100 Units/Members, No Network - $395 100 Units/Members, Network - $495
	250 Units/Members, No Network - $495 250 Units/Members, Network - $595
	1000 Units/Members, No Network - $695 1000 Units/Members, Network - $795
	Support costs cover the first 8 network seats. Each additional network seat is $59 Add on modules add to support cost: Work Order = $79, Commercial = $99, Tax = $39

Prepaid Yearly Supplemental Support Plan Options

Additional block of 12½ hours of prepaid per incident support $200 per block. Unused hours expire at the end of the plan term.

Per Incident Pricing Options

Per Incident Support - $240 per hour. Billed in 15 minute increments. Includes phone, fax, email support.

Updates - download from website

Cost of support agreement for your license - includes 60 days support

Policy on Renewing - Expired Support Plan

	Months lapsed - 12 or fewer months Must purchase a one year support agreement which runs from the time of the old expiration
	Months lapsed - more than 12 months You must purchase an update prior to purchasing a support or subscription agreement

Other Charges

	Mail update on CD - $25 plus support or update cost listed above
	License transfer - contact the Help Desk
	Database repairs - $120 per hour

Scheduled Assistance and Remote Training

	3 hours by appointment in ½ hour or more segments
	Remote Control - $240 during our normal business hours

Definitions

	List price is the retail price we are charging for an equivalent software license for new units.
	Per incident support is any support provided by the help desk staff, whether by telephone, fax or e-mail
	A maintenance release is a version of the software that has the same minor version number as the one licensed. A maintenance release can be a Beta release, Internet release or a Production release. All are available for download from the Internet. Only production releases are sent on a CD-ROM to users with the Mail update option.
	An update is a version of the software that has the same major version number as the one licensed.
	An upgrade is a version of the software that has a higher major version number than the one licensed. For example- 6.8.36 is a maintenance release for any prior version of 6.8 license. It is an update for any prior version 6 license and it is an upgrade for any version 4 or 5 license.