Promas Landlord Software Center

Support options

SUPPORT OPTIONS
The initial order must include the purchase of a one year support contract covering 12 1/2 hours of toll free telephone support and all released updates and upgrades. An additional 60 days of free support will be added to the initial support contract.
Prepaid Yearly Subscription and Support Plans
These plans are your best value for keeping your software current. Both plans (Subscription and Support) include software updates and upgrades downloaded from the internet. The yearly prepaid support plan also includes up to 12½ hours of per incident support. These prepaid support hours expire if unused at the end of the plan term.
Prepaid Yearly Subscription Plan
			20% of list price, minimum $295 per incident support @$160 per hour, billed in 15 minute increments
Prepaid Yearly Support Plan
			50 Units/Members, No Network - $295
			50 Units/Members, Network - $345
			100+ Units/Members, No Network $200 + 20% of List price, minimum $445
			100+ Units/Members, Network $200 + 20% of List price, minimum $545 Support costs cover the first 8 network seats. Each additional network seat is $59.
Prepaid Yearly Supplemental Support Plan Options
			Additional block of 12½ hours of prepaid per incident support $200 per block. Unused hours expire at the end of the plan term.

Per Incident Pricing Options
			Per Incident Support - $240 per hour Billed in 15 minute increments
			Updates - 50% of list price
			Upgrades - 80% of list price,
Policy on Renewing - Expired Subscription or Support Plan
			Months lapsed - 12 or fewer months Must purchase a one year support or subscription agreement which runs from the time of the old expiration
			Months lapsed - more than 12 months You must purchase an update or upgrade prior to purchasing a support or subscription agreement
Other Charges
			Mail update on CD - $25
			License transfer - $100 if on support; if no support, must purchase a support agreement.
			Database repairs - $120 per hour
Scheduled Assistance and Remote Training
			3 hours by appointment in ½ hour or more segments
			Remote Control - $240 during our normal business hours
Definitions
			List price is the retail price we are charging for an equivalent software license for new units.
			Per incident support is any support provided by the help desk staff, whether by telephone, fax or e-mail
			A maintenance release is a version of the software that has the same minor version number as the one licensed. A maintenance release can be a Beta release, Internet release or a Production release. All are available for download from the Internet. Only production releases are sent on a CD-ROM to users with the Mail update option.
			An update is a version of the software that has the same major version number as the one licensed.
			An upgrade is a version of the software that has a higher major version number than the one licensed. For example- 6.8.36 is a maintenance release for any prior version of 6.8 license. It is an update for any prior version 6 license and it is an upgrade for any version 4 or 5 license.